Once purchased, how long will I have access to the tour?

Tours are taken from your mobile device through the Built Story app and are available for 30 days from date of purchase. Tours can be stopped and started as many times as desired. Additionally, you may retake the tour as many times as you like–as long as it is within the 30-day window.

Can I pause the tour while I am taking it?

Yes! Built Story offers lots of flexibility to the exploring traveler. If, during your tour, you stumble upon an excellent coffee shop, or an outdoor market, or simply want to wait to complete it until the next day–the user has that option. You may start and pause the tour as many times as you would like within the 30-day purchase window.

How long do tours last?

Tour length depends on a number of factors, including the amount of stops, the distance between stops and speed of the participant(s). Also note that a Tour Taker can choose to pause the tour as many times as they wish–within a 30-day window. All this said, the length of a tour will probably average between 60 to 90 minutes, if the user takes the tour from start to finish without interruptions.

Can I share my tour?

Yes! But, please note that each unique device will need to purchase each tour separately.

How do I know which ages each tour is best suited for?

When tours are made, the Tour Creator selects which ages are most appropriate for the tour content and location. You can see the age recommendations on the app, within the tour details description. As always, we urge parents and caretakers to use their own discretion when embarking on tours with minors.

What safety tips are recommended?

Safety is a high priority to the team here at Built Story. Please practice safe traveling practices. Taking tours during daylight is recommended. Pay close attention to traffic and pedestrian laws. If alcoholic beverages are a part of your tour, practice responsibility - be sure to have a sober, designated driver appointed, or use ride sharing to get around safely. For more information, please see our Terms of Use here.

How does the Journal feature work?

The Journal feature allows you to document your tour with your own comments and photos. You can create a Journal entry at any, or each, tour stop.  Your Journal entry will remain private to you, unless you agree to share it to social media.

Is my journal private?

Yes – unless you wish to share it. If you choose to write a Journal entry within a tour stop, you will be prompted to “create” it once done. “Creating” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.

Who can be a Tour Creator?

Anyone!  Simply login to your Tour Taker account from a desktop computer.  Follow the prompts to add a Tour Creator account to your Tour Taker account.  Once this is complete, you can begin creating tours.

How are tours created?

Building tours is easy with Built Story! No programming necessary. We built the tech, so that you can focus on the tour content itself. 

The first step in creating a tour is to register as a Tour Creator.  Start, or log in, here.

Find tips and help on building tours in the Built Story Academy. Or drop us a note! [email protected] .

How do you become a tour creator?

To become a Tour Creator is simple! In a nutshell: first, sign up as a Tour Taker.  This is always the first step – it’s quick and easy!  Once in your Tour Taker dashboard, you’ll see a button to “Register to Create Tours”.  Follow those steps… and Voilà! You are a Tour Creator.  It’s always free to register as a Tour Creator. 

Can I create a tour in a language other than English?

Yes! You can enter text, and upload video and audio in any language of your choice.

When building your tour, there is a drop down menu of languages that you can use to categorize your tour.  If your desired language is not present, we recommend stating the language in your description of tour, and in your tour highlights.  This way, Tour Takers can quickly spot tours posted in their preferred language.

When will I receive payment?

When users purchase tours through an iPhone: Apple, unfortunately, holds all revenue flow for up to 75 days, before releasing to Built Story.  Once in receipt, Built Story will work to pay Tour Creators as quickly as possible.

When users purchase tours through an Android, however: this delay does not exist. Tour Creators will receive payment for tours sold to Android users in 3-5 business days.

How much revenue does the Tour Creator earn?

All tours are sold to Tour Takers at $10 each.  This revenue will be split between the Tour Creator, and support of the Built Story platform.  Built Story absorbs all of the fees associated with self-guided touring, so that this is not your headache! Tour Creators receive  $4.82 per tour sold on our platform.

Where can I create tours?

Built Story uses Stripe.com for all payment processing.  You can build tours in countries where Stripe.com, our payment processor, has reciprocal agreements.  Once Stripe is supported in your country, you’ll be able to accept payments from customers who live anywhere in the world.


Below is a list of the 47 countries where Built Story tours are supported:

  • Australia
  • Austria
  • Belguim
  • Brazil
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus 
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Liechtenstein
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States

Don’t see a country where you would like to build tours? Send a note to [email protected] and let us know!

Can I become a Tour Creator?

Yes!  Anyone can add a Tour Creator account to their Tour Taker account. Simply login to your Tour Taker account from a desktop computer.  Follow the prompts, via the website, to start your own creator dashboard. Once this is complete, you can begin creating tours.

Can I edit a tour after it is published?

Yes, absolutely! Just log back in to your Tour Creator dashboard. There, you’ll see that you can edit all of your tours.  You can edit everything, with only one exception. Once you have declared that your tour is walking / bicycle / or driving – you cannot change that.  Everything else can be edited once published.

What does Built Story do to help promote your tours?

We can consult with you, to best market your published tours!  We might: create and distribute press releases; create social media advertising; commit to event calendars around town; distribute email  announcements to our newsletter list, etc.