What if I need to change my password?

To reset your password, click on the “menu” button (located on the bottom right hand corner of the app’s home screen), then select “My account”, next select “password” and follow the prompts to change your password.

How do I update my contact information?

To update your contact information, select the “menu” button (located on the bottom right hand corner of the app’s home screen), then “my account”, and finally select the pencil icon (located on the top right hand corner of the app’s screen

How do I add or edit my payment options?

To add or edit your payment options, select the “menu” button (located on the bottom right hand corner of the app’s home screen), select “Manage Payments” and follow the prompts to add, delete or modify your credit card information.

Once purchased, how long will I have access to the tour?

Tours are taken from your mobile device through the Built Story app and are available for 30 days from date of purchase. Tours can be stopped and started as many times as desired. Additionally, you may retake the tours as many times as you like – as long as it is within the 30-day window.

Can I pause the tour while I am taking it?

Yes! Built Story offers lots of flexibility to the exploring traveler. If, during your tour, you stumble upon an excellent coffee shop, or an outdoor market, or simply want to wait to complete it until the next day – the user has that option. You may start and pause the tour as many times as you would like within the 30-day purchase window.

How long do tours last?

Tour length depends on a number of factors, including the amount of stops, the distance between stops and speed of the participant(s). Also note that a tour taker can choose to pause the tour as many times as they wish -- within a 30-day window. This means that the overall time of a tour could probably last anywhere between 60 to 90 minutes, if the user takes the tour from start to finish without interruptions.

Can I share my tour?

Yes! But, please note that each unique device will need to purchase each tour separately.

How do I know which ages each tour is best suited for?

When tours are made, the tour creator selects which ages are most appropriate for the tour content and location. You can see the age recommendations on the app, within the tour details description. As always, we urge parents and caretakers to use their own discretion when embarking on tours with minors.

What safety tips are recommended?

Safety is a high priority to the team here at Built Story. Please practice safe traveling practices. Taking tours during daylight is recommended. Pay close attention to traffic and pedestrian laws. If alcoholic beverages are a part of your tour, practice responsibility - be sure to have a sober, designated driver appointed, or use ride sharing to get around safely. For more information, please see our Terms of Use here.

How does the Journal feature work?

The journal feature allows you to document your trip with your own comments and photos. You can create a journal entry at each tour stop. Once you have completed your journal entry, you are prompted to select “submit”. Pressing “submit” saves your journal to your own personal device only. It will not be public.

Is my journal private?

Yes – unless you wish to share it. If you choose to write a journal entry within a tour stop, you will be prompted to “submit” it once done. “Submitting” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.

Can I become a Tour Creator?

Yes!  Anyone can go from being a tour taker to a tour creator. Simply login from a desktop computer and follow the step-by-step instructions through the website to create your own merchant dashboard. Once your dashboard is created, you can begin creating tours.

How are tours created?

Building tours is easy with Built Story! No programming necessary. We built the tech, so that you can focus on the tour content itself. 

Building your tours here is a delightfully user-friendly and refreshingly positive experience (of course if you find it to be less than this, please drop us a note!)

The first step in creating a tour is to register as a Tour Creator.  Start, or log in, here. (See more details below.) 

For step-by-step instructions in creating a tour, see this article

Find tips and help on building tours in the Help Center and in Built Story Academy. Or drop us a note! hello@builtstory.com .

How do you become a Tour Creator?

To become a Tour Creator, follow these simple steps! In a nutshell: first, sign up as a Tour Taker.  This is always the first step – it’s quick and easy!  Once in your Tour Taker dashboard, you’ll see a button to “Register to Create Tours”.  Follow those steps… and Voilà! You are a Tour Creator.  It’s always free to register as a Tour Creator. 

Can I create a tour in a language other than English?

Yes! You can enter text, and upload video and audio in any language of your choice.

When building your tour, there is a drop down menu of languages that you can use to categorize your tour.  If your desired language is not present, we recommend stating the language in your description of tour, and in your tour highlights.  This way, Tour Takers can quickly spot tours posted in their preferred language.

When will I receive payment?

When users purchase tours through an iPhone, Apple, unfortunately, holds all revenue flow for up to 75 days, before releasing to Built Story.  Once in receipt, Built Story will work to pay Tour Creators as quickly as possible.

When users purchase tours through an Android, however, this delay does not exist. Tour Creators will receive payment for tours sold to Android users in 3-5 business days.

How much does the Tour Creator get paid?

All tours are sold to users at $10 each.  This revenue will be split between the Tour Creator, and support of the Built Story platform.  There are some additional processing fees, from entities outside of Built Story, that are estimated to be about $0.18 per tour.  This will be deducted from the Tour Creator.  So Tour Creators should receive approximately $4.82 per tour sold on our platform.

Where can I create tours?

Built Story uses Stripe.com for all payment processing.  You can build tours in countries where Stripe.com, our payment processor, has reciprocal agreements.  Once Stripe is supported in your country, you’ll be able to accept payments from customers who live anywhere in the world.

Below is a list of the 25 countries where Built Story tours are supported:

  • Australia
  • Austria
  • Belguim
  • Canada
  • Cyprus 
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Don’t see a country where you would like to build tours? Send a note to hello@builtstory.com and let us know!