To reset your password, click on the “menu” button (located on the bottom right hand corner of the app’s home screen), then select “My account”, next select “password” and follow the prompts to change your password.
To update your contact information, select the “menu” button (located on the bottom right hand corner of the app’s home screen), then “my account”, and finally select the pencil icon (located on the top right hand corner of the app’s screen
To add or edit your payment options, select the “menu” button (located on the bottom right hand corner of the app’s home screen), select “Manage Payments” and follow the prompts to add, delete or modify your credit card information.
Tours are taken from your mobile device through the Built Story app and are available for 30 days from date of purchase. Tours can be stopped and started as many times as desired. Additionally, you may retake the tours as many times as you like – as long as it is within the 30-day window.
Yes! Built Story offers lots of flexibility to the exploring traveler. If, during your tour, you stumble upon an excellent coffee shop, or an outdoor market, or simply want to wait to complete it until the next day – the user has that option. You may start and pause the tour as many times as you would like within the 30-day purchase window.
Tour length depends on a number of factors, including the amount of stops, the distance between stops and speed of the participant(s). Also note that a tour taker can choose to pause the tour as many times as they wish -- within a 30-day window. This means that the overall time of a tour could probably last anywhere between 60 to 90 minutes, if the user takes the tour from start to finish without interruptions.
Yes! But, please note that each unique device will need to purchase each tour separately.
When tours are made, the tour creator selects which ages are most appropriate for the tour content and location. You can see the age recommendations on the app, within the tour details description. As always, we urge parents and caretakers to use their own discretion when embarking on tours with minors.
If you do wish to post to social media, you can do so through the journal button located on the bottom of the home screen.
The journal feature allows you to document your trip with your own comments and photos. You can create a journal entry at each tour stop. Once you have completed your journal entry, you are prompted to select “submit”. Pressing “submit” saves your journal to your own personal device only. It will not be public.
Yes – unless you wish to share it. If you choose to write a journal entry within a tour stop, you will be prompted to “submit” it once done. “Submitting” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.
Yes! Anyone can go from being a tour taker to a tour creator. Simply login from a desktop computer and follow the step-by-step instructions through the website to create your own merchant dashboard. Once your dashboard is created, you can begin creating tours.
Building tours is easy with Built Story! No programming necessary. We built the tech, so that you can focus on the tour content itself.
Building your tours here is a delightfully user-friendly and refreshingly positive experience (of course if you find it to be less than this, please drop us a note!)
The first step in creating a tour is to register as a Tour Creator. Start, or log in, here. (See more details below.)
For step-by-step instructions in creating a tour, see this article.
To become a Tour Creator, follow these simple steps! In a nutshell: first, sign up as a Tour Taker. This is always the first step – it’s quick and easy! Once in your Tour Taker dashboard, you’ll see a button to “Register to Create Tours”. Follow those steps… and Voilà! You are a Tour Creator. It’s always free to register as a Tour Creator.
At this time, no. But keep your eye out for updates on this policy.
Yes! You can enter text, and upload video and audio in any language of your choice.
When building your tour, there is a drop down menu of languages that you can use to categorize your tour. If your desired language is not present, we recommend stating the language in your description of tour, and in your tour highlights. This way, Tour Takers can quickly spot tours posted in their preferred language.
When users purchase tours through an iPhone, Apple, unfortunately, holds all revenue flow for up to 75 days, before releasing to Built Story. Once in receipt, Built Story will work to pay Tour Creators as quickly as possible.
When users purchase tours through an Android, however, this delay does not exist. Tour Creators will receive payment for tours sold to Android users in 3-5 business days.
All tours are sold to users at $10 each. This revenue will be split between the Tour Creator, and support of the Built Story platform. There are some additional processing fees, from entities outside of Built Story, that are estimated to be about $0.18 per tour. This will be deducted from the Tour Creator. So Tour Creators should receive approximately $4.82 per tour sold on our platform.
Built Story uses Stripe.com for all payment processing. You can build tours in countries where Stripe.com, our payment processor, has reciprocal agreements. Once Stripe is supported in your country, you’ll be able to accept payments from customers who live anywhere in the world.
Below is a list of the 25 countries where Built Story tours are supported:
- New Zealand
- United Kingdom
- United States
Don’t see a country where you would like to build tours? Send a note to email@example.com and let us know!