Download our app to navigate, explore, and enjoy your next trip with ease and peace of mind.
A Tour for Any Occasion
Frequently Asked Questions
What if I want a refund on my tour?
Our goal is that each user learns, enjoys and has a wonderful experience during their time using Built Story tours. If this is not the case, please drop us a note at firstname.lastname@example.org, and we will address your concerns.
Is my journal private?
Yes – unless you wish to share it. If you choose to write a journal entry within a tour stop, you will be prompted to “submit” it once done. “Submitting” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.
Can I become a tour creator?
Yes! Anyone can go from being a tour taker to a tour creator. Simply login from a desktop computer and follow the step-by-step instructions through the website to create your own merchant dashboard. Once your dashboard is created, you can begin creating tours.
How do I know which ages each tour is best suited for?
When tours are made, the tour creator selects which ages are most appropriate for the tour content and location. You can see the age recommendations on the app, within the tour details description. As always, we urge parents and caretakers to use their own discretion when embarking on tours with minors.
What safety tips are recommended?
Can I share my tour?
Yes! But, please note that each unique device will need to purchase each tour separately.