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A Tour for Any Occasion
Frequently Asked Questions
How do I know which ages each tour is best suited for?
When tours are made, the tour creator selects which ages are most appropriate for the tour content and location. You can see the age recommendations on the app, within the tour details description. As always, we urge parents and caretakers to use their own discretion when embarking on tours with minors.
What if I want a refund on my tour?
Our goal is that each user learns, enjoys and has a wonderful experience during their time using Built Story tours. If this is not the case, please drop us a note at firstname.lastname@example.org, and we will address your concerns.
Once purchased, how long will I have access to the tour?
Tours are taken from your mobile device through the Built Story app and are available for 30 days from date of purchase. Tours can be stopped and started as many times as desired. Additionally, you may retake the tours as many times as you like – as long as it is within the 30-day window.
Is my journal private?
Yes – unless you wish to share it. If you choose to write a journal entry within a tour stop, you will be prompted to “submit” it once done. “Submitting” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.
Can I pause the tour while I am taking it?
Yes! Built Story offers lots of flexibility to the exploring traveler. If, during your tour, you stumble upon an excellent coffee shop, or an outdoor market, or simply want to wait to complete it until the next day – the user has that option. You may start and pause the tour as many times as you would like within the 30-day purchase window.
Can I share my Journal to social media?
If you do wish to post to social media, you can do so through the journal button located on the bottom of the home screen.