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A Tour for Any Occasion
Frequently Asked Questions
Can I sell my tours for more than $10?
At this time, no. But keep your eye out for updates on this policy.
Can I pause the tour while I am taking it?
Yes! Built Story offers lots of flexibility to the exploring traveler. If, during your tour, you stumble upon an excellent coffee shop, or an outdoor market, or simply want to wait to complete it until the next day – the user has that option. You may start and pause the tour as many times as you would like within the 30-day purchase window.
How long do tours last?
Tour length depends on a number of factors, including the amount of stops, the distance between stops and speed of the participant(s). Also note that a tour taker can choose to pause the tour as many times as they wish --- within a 30-day window. This means that the overall time of a tour could last anywhere between 60 to 90 minutes, if the user takes the tour from start to finish without interruptions.
How does the Journal feature work?
The journal feature allows you to document your trip with your own comments and photos. You can create a journal entry at each tour stop. Once you have completed your journal entry, you are prompted to select “submit”. Pressing “submit” saves your journal to your own personal device only. It will not be public.
Is my journal private?
Yes – unless you wish to share it. If you choose to write a journal entry within a tour stop, you will be prompted to “submit” it once done. “Submitting” a journal entry means only that you are saving it to your own personal device, private to yourself. You can later choose to publish it to your social media accounts – but only if you would like to.
What if I want a refund on my tour?
Our goal is that each user learns, enjoys and has a wonderful experience during their time using Built Story tours. If this is not the case, please drop us a note at firstname.lastname@example.org, and we will address your concerns.