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A Tour for Any Occasion
Frequently Asked Questions
How does the Journal feature work?
The journal feature allows you to document your trip with your own comments and photos. You can create a journal entry at each tour stop. Once you have completed your journal entry, you are prompted to select “submit”. Pressing “submit” saves your journal to your own personal device only. It will not be public.
Can I share my Journal to social media?
If you do wish to post to social media, you can do so through the journal button located on the bottom of the home screen.
How long do tours last?
Tour length depends on a number of factors, including the amount of stops, the distance between stops and speed of the participant(s). Also note that a tour taker can choose to pause the tour as many times as they wish -- within a 30-day window. This means that the overall time of a tour could probably last anywhere between 60 to 90 minutes, if the user takes the tour from start to finish without interruptions.
Once purchased, how long will I have access to the tour?
Tours are taken from your mobile device through the Built Story app and are available for 30 days from date of purchase. Tours can be stopped and started as many times as desired. Additionally, you may retake the tours as many times as you like – as long as it is within the 30-day window.
What safety tips are recommended?
What if I want a refund on my tour?
Our goal is that each user learns, enjoys and has a wonderful experience during their time using Built Story tours. If this is not the case, please drop us a note at firstname.lastname@example.org, and we will address your concerns.